Shipping policy

At Nina’s Jewelry & Watches, we are committed to delivering your personalized and engraved products safely and on time. Please review our shipping policy below.

📦 Order Processing Time

All orders are processed within 1–3 business days.
For custom engraved or personalized items, processing may take 3–5 business days depending on the complexity of the design.

Orders are not shipped or delivered on weekends or holidays.

🚀 Shipping Time & Delivery

Once your order has been processed, estimated delivery times are:

  • Standard Shipping: 5–10 business days
  • Express Shipping: 2–5 business days (if available)

Delivery times may vary based on your location and external factors such as courier delays.

🔍 Order Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your shipment in real time.

⚠️ Delays & Issues

While we strive for timely delivery, delays may occur due to:

  • High order volumes
  • Customs clearance (for international orders)
  • Courier service disruptions

We appreciate your patience and understanding.

📭 Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

📦 Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide your order number and photos (if applicable)

We will work quickly to resolve the issue.

📞 Contact Us

If you have any questions about your order or shipping, feel free to contact us: